In the unlikely event you are not happy with your order we will do everything possible to rectify the situation. If you are thinking about returning your order please contact us immediately as we may be able to offer help and advice to help resolve any problems.

Net Curtains, Voile Curtains, Cafe nets and Jardinieres are made to measure items. Unfortunately, we cannot except returns due to your having second thoughs after goods have been put into production, and personal mistakes with incorrect sizes supplied, on any made to measure or cut to order items. Windows come in many different sizes which would make it extremely difficult for us to re-sell any of these custom made orders.

If you believe your order to be faulty you may be entitled to a full refund providing that you contact us within 28 days of receiving your order and they are returned to us, initially at your cost, within 30 days of receiving your request to return the faulty item.

If we can confirm that there was a fault present when we originally despatched the order you will be entitled to a full refund, including postage charges via your original payment method or the replacement of your item.

If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order if we have not started to make your custom made order.

If we have started to make your custom made order it cannot be cancelled. If we have already despatched your ready made order you must follow the above returns procedure.

Please contact us if you have any doubt about our returns policy.